Privacy Policy

This privacy policy discloses the privacy practices for matthewshvac.net. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about new products or services, or changes to this privacy policy.

Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others. Again, the statistics contain no personal information and cannot be used to gather such information.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any
Change/correct any data we have about you
Have us delete any data we have about you
Express any concern you have about our use of your data

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally-identifiable information. The computers/servers in which we store personally-identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, please contact us immediately.

SMS Privacy Policy

Matthews HVAC may offer SMS text messaging communications to customers and prospective customers who voluntarily opt in to receive messages.

We do not share personal information with third parties for marketing purposes. Any mobile phone number, contact information, or consent provided for SMS communications will only be used to provide the services, updates, and communications requested by the user and will not be sold, rented, or shared with third parties for their marketing purposes.

Program Description
By opting in to receive SMS messages from Matthews HVAC, you agree to receive text messages related to our services, including appointment scheduling and confirmations, service reminders, technician arrival notifications, project updates, estimates, invoices, customer support communications, and other account-related information.

Message Frequency
Message frequency varies based on your project needs and interactions with Matthews HVAC. You may receive approximately 5–10 messages per month depending on the services requested.

Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP or OPT OUT to any message. After opting out, you will receive a confirmation message, and no further SMS communications will be sent unless you opt in again.

Message Delivery
Message delivery may be delayed or unsuccessful due to carrier issues or other factors outside of our control.

Message and Data Rates
Message and data rates may apply. Please contact your wireless carrier for details regarding your messaging and data plan.

SMS Terms & Conditions

By providing your mobile phone number and opting in to receive text messages from Matthews HVAC, you agree to these SMS Terms & Conditions.

We do not share personal information with third parties for marketing purposes.

Program Description
Matthews HVAC may send SMS messages regarding appointment scheduling and confirmations, service reminders, technician arrival notices, project updates, estimates, billing notifications, customer support responses, and other service-related communications.

Opt-Out Instructions
You may unsubscribe from SMS communications at any time by replying STOP or OPT OUT to any text message. You will receive a confirmation message verifying your opt-out request. To begin receiving messages again, you must submit a new opt-in request through Matthews HVAC.

Message Delivery Disclaimer
Message delivery may be delayed or unsuccessful due to carrier issues, network outages, or circumstances beyond our control.

Message and Data Rates
Standard message and data rates may apply. Customers are responsible for any charges imposed by their wireless carrier. Contact your wireless provider for details.

Changes to These Terms
Matthews HVAC reserves the right to modify these SMS Terms & Conditions at any time. Any updates will be posted on this page and become effective upon posting.